Privacy Policy

Resolvium Mediation Group | Last Updated: April 26, 2026

IMPORTANT NOTICE

Contacting Resolvium through this website does NOT create an attorney-client relationship. Information you send is NOT protected by attorney-client privilege. By submitting information, you consent to receiving SMS text messages and agree that message and data rates may apply.

1. Introduction

Thank you for visiting Resolvium Mediation Group (“Company,” “we,” “us,” “our”). Your privacy is paramount to us. This Privacy Policy explains how we collect, use, disclose, and otherwise process your personal information when you visit our website at resolvium.com (the “Website”), use our mediation services (the “Services”), or contact us through any other means.

By accessing our Website or using our Services, you agree to be bound by this Privacy Policy. If you do not agree with our practices, please do not use our Website or Services.

2. Information We Collect

2.1 Information You Provide Directly

We collect personal information that you voluntarily provide when you:

• Complete contact forms on our Website
• Request information about our services
• Schedule a consultation or mediation session
• Communicate with us via email, phone, or SMS
• Engage us for mediation services

This information may include:

• Name and contact information (email address, phone number)
• Address and location information
• Information about your family situation (name of spouse/partner, children, marriage date)
• Financial information (income, assets, liabilities) relevant to mediation
• Legal documentation and agreements
• Any other information you choose to provide

2.2 Information Collected Automatically

When you visit our Website, we automatically collect certain information:

Log Data: IP address, browser type, operating system, pages visited, time and date of access, and referring URL

• Log Data: IP address, browser type, operating system, pages visited, time and date of access, and referring URL
• Device Information: Device type, device identifiers, and mobile network information
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to enhance your experience
• Analytics: Usage patterns, user interactions, and engagement metrics

2.3 Information from Third Parties

We may receive information about you from third parties, including your spouse/partner, legal counsel, or court documents relevant to your mediation.

3. Legal Basis for Processing

We process your personal information on one or more of the following legal bases:

• Contractual Necessity: To perform our services and fulfill your requests
• Consent: Where you have explicitly consented (e.g., marketing communications, SMS messages)
• Legitimate Interests: To improve our services, prevent fraud, and ensure security
• Legal Obligation: To comply with applicable laws, regulations, or court orders

4. How We Use Your Information

We use the information we collect for the following specific purposes:

• Providing and managing your mediation services and legal consultations
• Processing payments and managing billing
• Sending appointment reminders, confirmations, and follow-ups
• Communicating important updates regarding your case or services
• Responding to your inquiries and requests
• Improving and personalizing our Website and Services
• Analyzing user behavior and service usage patterns
• Detecting, investigating, and preventing fraud and other illegal activities
• Enhancing website security and preventing abuse
• Complying with legal obligations and court orders

We do NOT use your information for automated decision-making or profiling that produces legal or similarly significant effects without human review.

5. SMS Text Message Communications

5.1 Opt-In Consent

By submitting your cell phone number through our Website or Services, you explicitly consent to receive SMS text messages from Resolvium. Message frequency will vary based on your case needs. Standard message and data rates may apply.

5.2 Opt-Out

You may opt out of SMS communications at any time by replying STOP to any message or by contacting us directly at info@Resolvium.com. After you opt out, we will no longer send SMS messages, though we may continue communication via email or phone if you have an active mediation engagement.

6. Sharing Your Information

6.1 We Do Not Sell Your Data

Resolvium does not sell, rent, trade, or otherwise disclose your personal information to third parties for their marketing purposes.

6.2 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Payment processors (credit card processing)
• Email and SMS communication providers
• Cloud hosting and data storage providers
• Analytics and website performance providers
• Customer relationship management (CRM) systems

These service providers are contractually obligated to use your information only for the purposes necessary to provide services and must maintain appropriate security measures.

6.3 Legal Requirements

We may disclose your information if required by law, court order, or government request. We will attempt to provide you with notice of such disclosure unless legally prohibited.

6.4 Other Parties with Legitimate Interest

With your consent, we may share information with your spouse/partner, their legal counsel, or court-appointed mediators as necessary to facilitate your mediation process.

7. Data Security and Protection

We implement comprehensive technical, organizational, and administrative safeguards to protect your personal information:

• Encryption: Data in transit is encrypted using TLS/SSL protocols. Sensitive data at rest is encrypted using industry-standard encryption
• Access Controls: Only authorized personnel have access to personal information, with role-based access restrictions
• Authentication: We use secure login credentials and multi-factor authentication where applicable
• Firewalls and Intrusion Detection: We maintain firewalls and monitoring systems to prevent unauthorized access
• Employee Training: Our staff receives regular training on data protection and privacy practices
• Regular Audits: We conduct periodic security assessments and audits

While we implement strong security measures, no transmission of data over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, and you use our Services at your own risk.

8. Data Retention

We retain your personal information for as long as necessary to provide our Services and fulfill the purposes outlined in this Privacy Policy:

• Case files and mediation records: Retained for a minimum of 1-2 years after case closure (as required by legal and professional standards)
• Financial records: Retained for a minimum of 7 years for tax and accounting purposes
• Marketing/Consent records: Retained until you withdraw consent or request deletion
• Website analytics/log data: Retained for 12-24 months

After the retention period expires, we securely delete or anonymize your information. However, we may retain certain information as required by law or to defend against legal claims.

9. Children’s Privacy

Our Website and Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13 without parental consent, we will immediately delete such information. If you believe your child has provided us with personal information, please contact us immediately at info@Resolvium.com.

10. Third-Party Websites and Links

Our Website may contain links to third-party websites and services. We are not responsible for the privacy practices, security measures, or content of these external sites. We encourage you to review their privacy policies before providing any information. Your use of third-party websites is governed by their terms and policies, not this Privacy Policy.

11. Your Privacy Rights

11.1 General Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Correction: Request correction of inaccurate or incomplete information
• Right to Deletion: Request deletion of your information (subject to legal retention requirements)
• Right to Data Portability: Request your information in a portable format
• Right to Withdraw Consent: Withdraw consent for marketing communications at any time

11.2 GDPR Rights (EU Residents)

If you are a resident of the European Union, you have additional rights under the General Data Protection Regulation (GDPR):

• Right to restriction of processing
• Right to object to processing
• Right to lodge a complaint with a supervisory authority
• Right to not be subject to automated decision-making

11.3 CCPA Rights (California Residents)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):

• Right to know: Understand what personal information is collected, used, and shared
• Right to delete: Request deletion of personal information we have collected
• Right to opt-out: Opt out of the sale or sharing of personal information

We do not sell your personal information. To exercise any of these rights, contact us at info@Resolvium.com.

11.4 Exercising Your Rights

To exercise any of the rights above, submit a request in writing to info@Resolvium.com or the contact information provided below. Include sufficient details to identify your request. We will respond to your request within 30 days (or as required by applicable law). We may require proof of identity to verify your request.

12. Data Breach Notification

In the event of a data breach involving your personal information, we will notify you promptly in accordance with applicable laws. Notification will be provided by email or other means as required by law, and will include information about the nature of the breach, the steps we are taking in response, and recommendations for protecting yourself.

13. Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors use our Website
• Preference Cookies: Remember your preferences and settings

You can control cookies through your browser settings and opt out of analytics tracking. Note that disabling cookies may affect Website functionality.

14. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. The “Last Updated” date at the top of this policy indicates when it was last revised. We encourage you to review this policy regularly for any changes. Continued use of our Website or Services after changes are posted constitutes your acceptance of the updated Privacy Policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Email: info@Resolvium.com

Website: www.Resolvium.com

We aim to resolve any privacy concerns within 30 days of receipt of your request.

This Privacy Policy is designed to comply with global privacy laws including GDPR, CCPA, and other applicable regulations. It provides enhanced protection for user data and clear transparency regarding our practices.